Countryside Nurseries

Settings: 5

Location: Berkshire and Buckinghamshire

Green Bottoms customer since: 2011

An established family business

With a history going back over 25 years, Countryside Nurseries are one of Thames Valley’s leading independent nursery groups with seven settings stretching across Buckinghamshire and Berkshire. A family owned and managed nursery group, all seven settings care for children aged from new-born to 5 years old.

Unreliable service and rising costs

For their nappy and sanitary waste disposal, for many years Countryside used a well-known national company but by 2011 they had grown frustrated by the unreliable service and seemingly ever-increasing prices.

Finance Manager Lesley Whiteman says “The costs had steadily increased year after year and the pricing structure seemed almost deliberately unwieldy and confusing.”

On top of these important financial considerations, Countryside had other issues with the service they were receiving, as Lesley remembers: “the reliability had become a big problem too, and it was impossible to get any of our problems rectified. Quite simply we were fed up of hearing unfulfilled promises”.

“Running multiple nurseries is a full-on challenge, so having suppliers you can trust and rely on is absolutely imperative. We’re very pleased that we discovered Green Bottoms.”

A new start with a new company

When Countryside started looking for new contractors, Green Bottoms had recently launched on a semi-national basis.  “We were unsure at first, as they were relatively new and it felt like a bit of a step into the unknown” says Lesley, “But we really liked the idea of a company that solely focused on serving nurseries”.

The nursery group is happy that they decided to take that step. “To start with, Green Bottoms gave us much simpler pricing” says Lesley, “and what seemed like lower costs on the face of it did actually result in a reduction in our total spend of around 35%, which we were very pleased with”. 

We didn’t raise their prices for over five years after that initial contract and, as Lesley puts it: “that’s like a breath of fresh air compared to our previous supplier”.

“It did actually result in a reduction in our total spend of around 35%, which we were very pleased with.”

Polite, efficient service

And what about the issues they had previously encountered with regards to reliability and communication? We spoke to two of Countryside’s nursery managers to give us an insight into the day-to-day experience of using Green Bottoms. 

“The service from Green Bottoms is consistently good” says Nadine Le Good, “I’ve experienced it across 4 different nurseries over 5 years and they are very reliable, always turn up on time and really, we never have any issues. It’s a service that just works”.

Nadine’s colleague Ann Middleton agrees, adding, “As with anything, the quality of the people delivering the service is important and the team at Green Bottoms are always efficient, well-mannered and pleasant.”

“The quality of the people delivering the service is important and the team at Green Bottoms are always efficient, well-mannered and pleasant.”

Stress-free waste management

Lesley Whiteman adds “having to make only one or two phone calls in over five years, and then only for very minor queries, is exactly what you need from this type of service”.

We’re pleased to have solved all the issues Countryside Nursery was having. Now their staff can focus on growing their group to support more children and families in the Thames Valley.

“Having used a number of similar companies over the years, we are very happy with our decision to choose Green Bottoms. In our experience, they are the best at what they do.”

Want your own success story?