Settings: 1          Places: 63         Location: Northants          Used Green bottoms since: 2013

Opened in 1995, Squirrels Day Nursery is a 63-place setting with charitable status, originally established as part of a government initiative to provide more childcare places for 2 year olds in deprived areas. As such, it plays a vital role within its local community of Corby, a small town in the north of Northamptonshire near where the county borders Leicestershire and Lincolnshire. Charlotte Tiley is Nursery Manager and her mum, Linda, is a trustee of the charity and the registered provider.

It was so simple to sign up, no complications at all which was great

Charlotte Tilley, Squirrels Day Nursery

Originally housed in a building provided by the local council, upon moving to their current site in 2004 Charlotte chose the large national waste disposal company that the council had used to collect and dispose of their nappy waste.

However, “they were awful” says Charlotte, “the price just kept going up and up to the point where it was so expensive”. Locked into a 3 year contract, Charlotte found she could do nothing about the frequent price rises. “As a charity, financial planning is so important to us and every penny counts” recalls Charlotte, “it got very expensive very quickly and we would get no notice of the price increases. It was impossible to get anyone to do anything about it, there seemed to be no grounds for negotiation and the attitude of the people you eventually got through to on the phone left a lot to be desired. They just didn’t seem interested”.

Charlotte grew exasperated as the situation prolonged to the point where the financial viability of the setting was now threatened, so she reached out to a friend of a friend, who also ran a nursery, and they recommended their supplier, Green Bottoms. “I gave notice of termination and signed up with Green Bottoms” says Charlotte. “It was so simple to sign up, no complications at all which was great, and as well as saving a lot of money, having a 12 month contract with fixed prices is very reassuring.

“we particularly appreciate how friendly the service is”

Charlotte recalls that it was straightforward to add an additional service when she decided to switch to Green Bottoms for Squirrel’s sanitary waste too: “That also works great” says Charlotte, “and we particularly appreciate how friendly the service is. Leaving aside the financial situation, we didn’t have that many service issues with the previous supplier but with Green Bottoms it’s so much better. We generally have the same person on site carrying out the services each time and he’s lovely, very nice and friendly”. Furthermore, adds Charlotte “we appreciate being able to pick up the phone and speak to someone who knows your business and cares about your issues. It doesn’t feel cold, as it did with my previous supplier. It’s like there’s a mutual respect”

As well as saving a lot of money, having a 12 month contract with fixed prices is very reassuring

Charlotte, Squirrels Day Nursery