Settings: 1          Places: 60         Location: Oxfordshire          Used Green bottoms since: 2013


Back in 2000, Sarah Hayden was a nanny with a BTEC in Childcare. With a little help from her dad she decided to take the plunge and open her own nursery. Now joined by Will, her brother, Puddleduck nursery has grown to a 60-place setting that serves nearly one hundred families in their local community in rural Oxfordshire.

the Green Bottoms team are always kind and considerate and the customer service is excellent

Sarah Hayden, Puddleducks

When opening Puddleduck, keen to do her bit for the environment, Sarah employed the services of a reusable nappy laundry company. However, she soon found that the output from the nursery exceeded the ability of the laundry company to cope, so she turned to one of the national waste companies that offer nappy waste disposal services.“I chose them on the basis that they were the only company I had heard of that offered the service” said Sarah, “but that’s when the nightmare started”.

“the roll-out from Green Bottoms was perfect, really smooth. It was such a quick and easy process to change, they did an amazing job.”

Sarah found that the initially reasonable charges were frequently increased and she was also hit with additional supplemental charges. Will recalls “we were paying around £1 per bag to start with, but by the end this had increased to over £9 per bag when you factored in all of the additional charges”. Worse still, Sarah experienced poor service, with bins not being emptied on schedule and left overflowing with waste, and also encountered significant difficulties in trying to resolve the frequent problems. “The attitude of the staff we spoke to tended to be less than helpful” says Sarah, “and it was just a faceless, corporate experience, with a series of failed promises”.

 

Happily, Sarah and Will found Green Bottoms, although, bruised by the experience with their previous supplier, they were initially sceptical. Sarah says that “it’s going into the unknown, with a large quantity of our overall waste output, so it’s a very important aspect of our business”, she continues, “the roll-out from Green Bottoms was perfect, really smooth. It was such a quick and easy process to change, they did an amazing job.”

“the service couldn’t be better”

Now, says Will, “the service couldn’t be better. We save hundreds of pounds each year, perhaps more, we’ve had no billing problems and the waste transfer note system is excellent”. Sarah agrees, adding “the Green Bottoms team are always kind and considerate and the customer service is excellent. If we ever need to speak to somebody, you get straight through to someone who can help and they always come on time. In fact, on the odd occasion that a service has been rescheduled to the following day, we even get a phone call to let us know”.

We’ve had no billing problems and the Waste Transfer Note system is excellent

Will Hayden, Puddleduck